FAQ Page
af789 Frequently Asked Questions
From opening an account to deposits and withdrawals, casino games, and KYC verification — here are clear answers to the questions players ask most.
This FAQ page has been prepared to help af789 players enjoy a smoother experience. Key topics such as account registration and login, how to deposit with KBZPay, how to play live casino games, and account KYC verification are grouped by category so you can find the answer you need quickly. If you can't find what you're looking for here, you can contact our 24/7 Live Chat support directly in Myanmar language.
Account Registration & Login
To update your personal details, contact af789's 24/7 Live Chat in Myanmar language and submit your request. You will need to verify your identity with your National Registration Card (NRC) or Passport at the time of the request — this step cannot be skipped for security reasons. Once the support team has verified your details, the change will be made promptly.
You can access af789 from any device. Just open af789.mom in your browser and log in with your Username and Password. The first time you log in from a new device, a verification step may be required for security, so keep your registered phone number or email within reach.
No. Each player is allowed only one account at af789. If multiple accounts are found under the same person, bonuses may be cancelled and the accounts suspended. If a family member is using the same device, each person must register with a separate phone number and NRC, and you should notify the support team in advance.
Your Username must be unique and between 6 and 20 characters — an already taken Username cannot be used. Your Password must be at least 8 characters and combine uppercase letters, numbers, and a symbol. Do not share your Password with anyone, and changing it regularly keeps your account more secure.
If you forget your Password, click "Forgot Password?" on the Login page and enter your registered phone number or email. Once verified, you can set a new Password. If that does not work, contact af789 Live Chat directly — the support team is available 24 hours to help.
How to Deposit
Log in to your af789 account and select "Deposit". Choose KBZPay as the payment method. Note the af789 KBZPay receiving number that appears, then transfer the amount from your KBZPay app to that number. Your account balance will be updated immediately once the transfer is complete. The minimum deposit amount is 5,000 Ks for all payment methods.
Deposits normally arrive within minutes of the transfer being confirmed. If the money has not arrived after 15 minutes, send a screenshot of the transfer from your bank website or app to af789 Live Chat. The support team will check your deposit and resolve it as quickly as possible. Make sure the payment confirmation time and amount are correct.
af789 does not charge a deposit fee. However, payment platforms such as KBZPay, Wave Money, AYA Pay, and CB Pay may apply their own charges — these have nothing to do with af789. Check the platform's fees before making a deposit.
The minimum deposit amount is 5,000 Ks for all methods — KBZPay, Wave Money, AYA Pay, and CB Pay. For withdrawals, the minimum amount is 20,000 Ks and withdrawals are processed within 30 minutes to 3 hours.
Yes. af789 supports deposits and withdrawals via KBZPay, Wave Money, AYA Pay, and CB Pay. You can choose whichever method suits you best, and the minimum amount of 5,000 Ks applies to all of them.
Online Casino Games
Live Dealer games are games where you watch real dealers at an actual casino floor via video and play in real time. Games like Baccarat, Roulette, and Dragon Tiger can be played from home just as if you were in a real casino room. af789's Live Casino delivers clear, low-latency video so your gameplay experience stays smooth.
Yes, you can. af789's Live Casino runs smoothly on both Android and iOS devices. No separate app download is needed — just open af789.mom in your browser and start playing. A 4G or WiFi connection is recommended for a smooth, clear live game experience.
Dragon Tiger is a straightforward game. The dealer deals one card each to the Dragon side and the Tiger side. You bet on which side will have the higher card value, and if you're right, you win. If both sides land on the same value (Tie), only Tie bets win. It's simple and fast, which makes it popular with new players.
Baccarat has two positions: Player and Banker. You bet on which side's total will be closer to 9. Cards 10, J, Q, and K are worth 0, and 9 is the highest value. The side whose total (using a single digit, like 5 or 9) is closer to 9 wins. If it's a Tie, Tie bets pay out. Baccarat is one of the most popular games in live casino.
Yes, they do. Each table has its own minimum and maximum bet limits. The limits vary depending on the table type and room. You can check them on the game interface before placing a bet, so you can choose the table that suits your playing style.
Account Verification (KYC)
Absolutely. Documents such as your NRC or Passport submitted to af789 are stored securely with SSL encryption and are used solely for account verification. They are never shared with third parties. Your data is protected strictly in line with our privacy policy.
Yes, they must match. The name registered on your af789 account must match the registered name on the payment app you use for withdrawal — whether that's KBZPay, Wave Money, AYA Pay, or CB Pay. If they don't match, the withdrawal cannot be processed. This is a fraud prevention measure.
af789 may request KYC verification when you make your first withdrawal, or when your deposit or withdrawal amount exceeds a set threshold. It's a standard check designed to protect your funds and prevent money laundering. It's best to have your documents ready in advance.
KYC (Know Your Customer) verification is a precautionary measure to protect players' financial security, prevent identity theft, and meet international accountability standards. At af789, the security of players' funds and personal information is the top priority.
You'll need to submit either your Myanmar National Registration Card (NRC) or your Passport. The photo or scan must be clear and sharp, with your name, date of birth, and document number fully visible. If the image isn't clear, you may be asked to resubmit. If the support team needs anything else, they'll contact you via Live Chat.
Once KYC verification has been requested, it must be completed before a withdrawal can be processed. This protects your own funds and prevents third parties from making withdrawals on your behalf. Having your KYC ready in advance will make the withdrawal process much smoother.
Ask our support team directly
If you still can't find the answer to your question in this FAQ, you can reach af789's Myanmar-language support team 24 hours a day. We're ready to help with anything from deposits and withdrawals to KYC verification.
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